Others languagesPROSPECTION 32 - Expand your customer
In addition to being a true software complete and well designed telemarketing, it is also a very powerful manager databases and ease of use: it is multi-company allowing it to manage multiple working papers (to distinguish branches of activity of the same company or to enable a company to telemarketing services to manage all call records of its customers on the same workstation).
You get many practical and user-friendly features. For example, if you connect the software to a modem equipped with a headset, you can manage all your calls while keeping your hands on the keyboard for entering information.
The contact history is automatically (Prospectors, dates and times of contacts and reminders, shopping, appointments, interview results, etc. ....). Since version 5, this history is managed by contact within the same company, which allows customization calls from several interlocutors of the same client. The warning by visual and audible message before a call to perform or makes appointments to avoid oversights. Creating all your scenarios telemarketing is even easier. The teleoperator can read his argument on the screen and enter relevant data during maintenance.
PROSPECTION32 is the ideal tool for conducting surveys, telephone sales campaigns or made appointments for business. The remote operator can now establish contact and prospect quotes live with the new module Work developed in version 5. PROSPECTION32 also has new calendars with configurable alarms that can be shared on a network :
Agendas commercial used to assign appointments to each employee according to his schedule.
Personal agendas of each prospector allow them to manage their time independently of the trade.
Management appointments trading is automated, which facilitates the real-time monitoring.
States viewing and printing PROSPECTION32 are no longer frozen. You can now create different styles depending on whether you are on the homepage, or records management consultation appointments. Editing mails and mailings can be performed using the new integrated editor (which can even insert images) or your favorite editor. All documents sent are automatically archived and can be viewed by consulting historical clients.
PROSPECTION32 has functions for exchanging data with other applications and most importantly, you are sure to be able to recover data from all your old files. Of course you can easily export all your data to other applications. PROSPECTION32 also has many sorting functions in order to refine more than just your business actions :
Tools sorting multi filters are powerful and simple to use. It is even possible to perform a partial search from a text fragment.
The creation of "campaigns" is convenient not to forget any contacts. Indeed, it allows all the people matching the criteria specified and anyone contacted usefully removed from the list. There remains in this list that people unaffected.
The setting of telephone operators (France Telecom, Cegetel, the new, etc. ..) can enjoy the best prices for each operator vary according to day and time of the week automatically.
Personal configuration chosen by the user is automatically saved on both the workstation and the server (for network version). Everyone finds work parameters regardless of the computer on which it is located.
PROSPECTION32 promotes work at home call center agents: the module data synchronization working folder allows updates reciprocal database update remote computers not connected permanently (case of working from home or portable trade) and those of server machine (network only version).
PROSPECTION32 warned the user of incoming calls by a visual and audible message. If the line and allow the modem to get the phone number of the caller, PROSPECTION32 instantly displays its details. When the phone number is unknown in the database, the system automatically creates a new contact record.
Messaging PROSPECTION32 is very effective in communicating in writing, online or offline, with other users PROSPECTION32. An acknowledgment of receipt is sent to the transmitter after reading by the recipient.
ProEmail allows you to send individual or collective way of e-mails directly from PROSPECTION32. Version6 integrates the management of images for more impact in your surveys. Emails sent and received under PROSPECTION32 can be automatically assigned to the historical prospects and customers concerned.
PROSPECTION32 it's also :
- An integrated fax manager for unicast and fax mail.
- A statistical module that allows an exportable graphical and statistical analysis in any text editor.
- An automatic search function duplicates the name and phone numbers when importing new contacts.
- An automatic backup of your databases.
- A base integrated postal codes.
- An integrated spelling dictionary.
- An integrated fax manager for unicast and fax mail.
- A statistical module that allows an exportable graphical and statistical analysis in any text editor.
- An automatic search function duplicates the name and phone numbers when importing new contacts.
- An automatic backup of your databases.
- A base integrated postal codes.
- An integrated spelling dictionary.
PROSPECTION32 ensures a significant productivity gain :
Telemarketing, it allows you to make per hour, two to three times better informed more contacts than most other software.
PROSPECTION32 operates in single-user and network under windows98, XP, Vista, Seven, 8 (32 or 64 bits).